FAQs
Q1. Where is Harotix based?
Harotix is a UK-based online store located in Preston, Lancashire. We partner with trusted suppliers worldwide (AliExpress, CJ Dropshipping) to bring you the latest tech gadgets at your doorstep.
Q2. Do you ship worldwide?
Yes We ship to most countries around the world. Shipping times may vary depending on your location.
Q3. How long does delivery take?
- UK & Europe: 7–15 business days
- USA: 7–20 business days
- Other countries: 10–25 business days
Q4. Do you offer free shipping?
Yes! We provide free worldwide shipping on most products. If any product has a special shipping fee, it will be shown at checkout.
Q5. Can I track my order?
Yes Every order comes with a tracking number. You’ll receive tracking details via email once your order has been dispatched.
Q6. What if my product arrives damaged or defective?
If you receive a damaged or defective product, contact us at Harotixecom@gmail.com within 7 days with photos, and we’ll arrange a replacement or refund.
Q7. Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of purchase. After that, they are already being processed and shipped.
Q8. Do you accept returns?
Yes, we have a 30-day return policy. Products must be unused, in original condition, and in the original packaging. Shipping costs for returns may apply.
Q9. What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, PayPal, and Apple Pay. Payments are 100% secure and encrypted.
Q10. How can I contact customer support?
You can reach us anytime at:
📧 Email: Harotixecom@gmail.com
📞 Phone: +44 7441 417217
Our support team will respond within 24–48 hours.